The questions you'd ask. Answered before you ask them.
Your son or daughter wants to go. The school has already proposed it. What's missing is for you to feel at ease. This page exists for that: who goes with them, what happens if something happens, how much it costs and how you follow it from home.
Adults with a name, a phone number and clear responsibility
No student travels "with the agency". They travel with specific people you meet before departure.
Scool coordinator
1 per 15 studentsMamajuana Travel employee, trained in first aid and group management. Sleeps at the same hotel. Their phone number is in your portal.
School's lead teacher
From the school itselfThe teacher the school designates. Sees the whole group in their dashboard: who's in which room, who has which allergy, who has paid.
24/7 duty manager
Always availableA member of our team in Santo Domingo on call all night, every day of the trip. For the coordinator, for the school and for you.
Written protocol, before departure
You receive it in your portal along with the itinerary. No improvising.
Medical form and consents
Allergies, medications, emergency contacts and consents signed online. The coordinator carries them printed and on their phone.
Private clinic in under 20 minutes
We work with Hospiten and Centro Médico Punta Cana. The included insurance covers care, medication and transport. We call you before you hear it from anyone else.
Clear rules, signed by the student
Curfew, no alcohol for minors, permitted areas. Serious breaches mean an early return at the family's expense, and the school knows this from the start.
Plan B covered
Hurricanes, closures or flight changes: we reschedule the ground portion with the included cancellation insurance. Each family buys its own airfare, which is why we recommend changeable fares. Notices arrive via the portal and SMS.
A fixed amount, in installments
No surprises at the end. What you see in the proposal is what you pay.
Card, bank transfer or autopay. Downloadable receipts from the portal. Cancellation with refund up to 45 days before.
What you see from your phone
Your Scool portal account shows you your child's trip in real time. No 60-person WhatsApp groups.
Today's itinerary
Where they are, what time they leave and return, what they eat.
Hotel and room
Resort name, room number and assigned roommates.
Coordinator notices
Schedule changes and reminders, in the portal and by SMS.
Payments and documents
Balance, receipts, insurance and consents in one place.
What parents ask us
Can minors drink alcohol at the resort?
No. Students under 18 wear an ID wristband and the resort has written instructions not to serve them. The coordinator supervises and breaches have consequences agreed with the school.
Can I talk to my child during the trip?
Yes, whenever you want. We recommend a fixed time each day so activities aren't interrupted. The coordinator is also available by phone for any questions.
What if my child has a medical condition or special diet?
It's recorded in the portal's medical form. The coordinator knows before departure and the hotel receives the list of dietary restrictions. Medications travel with the student along with a copy of the prescription.
Do they need a passport and visa?
A valid passport, yes. Visa: US, Canadian and EU citizens do not need one for tourist stays. The tourist card is included.
What if I have to cancel?
Full refund minus the deposit up to 45 days before. After that, the included cancellation insurance applies depending on the cause. It's all in the contract you sign in the portal.